The contactless customer experience is here to stay. The pandemic caused Photo Retouching by the coronavirus has forced companies to look for new options to be able to offer their products and services while maintaining social distance. This has completely changed the way brands engage with customers, and we think some of these changes will be lifelong. We tell you the keys to the new customer experience . Do you want to know how to automate your sales team ? Click here and download the free ebook that we have prepared for you with the 5 steps to have an automated Photo Retouching sales team.
Contactless customer experience how to adapt to this reality Acceptance Photo Retouching of the contactless customer experience According to a study by the consulting firm Capgemini, 71% of Spanish consumers are predisposed to interact with contactless technologies during the duration of the health crisis, and 60% even after it is over. Contactless customer experience technologies are gaining traction for their security and convenience, but they also raise privacy concerns , especially when it comes to voice and image recognition. Speech recognition technology enjoys 54% acceptance during the COVID time and 56% after. 52% say yes to image recognition during the pandemic, but only 39% maintain this preference for the future. In contrast, the use of mobile applications in physical Photo Retouching locations is well accepted, with 66% of consumers preferring to use them during the pandemic and 62% after it.
Ideas to adapt the customer experience after the coronavirus Take care of customers . The coronavirus crisis has given brands an opportunity to show their most supportive side: payment deferrals, free products for doctors, donations... But beyond specific actions, it is important to show customers that we genuinely care about them. them during difficult times. Strengthen your online presence . Photo Retouching One of the most important changes in the last year in terms of customer experience has been the large number of people who have adopted online shopping or who have reinforced this habit. For example, it is estimated that in China online penetration increased by 15-20% during the first months of the pandemic. Therefore, it is the ideal time to bet on online channels and ecommerce and strengthen the digital presence of your brand.