Your details are safe and protected with us.
Below are some of are common questions:
Shipping charge & Delivery timeline.
1) Standard shipping: Rs 49- The order gets delivered within 3-5 working days. (6-7 days in case of the battery as it travels through the surface)
2)Free shipping is applicable to the purchase of Rs.499 and above. The order gets delivered within 5-7 working days. (8-10 days in case of the battery as it travels through the surface)
3)Blue dart Air shipping Rs: 99 and above depending on parcel weight the order gets delivered within3-5working days.
4) Same-day delivery only applicable for Pune-specific pin codes Rs-79 delivery will be done same day between 1 p.m to 9 p.m (the order should be placed before 12:30 p.m)
You can pay through multiple payment options on theengineerstore.in the checkout page. You can pay through Credit/Debit Card, Internet Banking, Mobile Payments, Manual bank transfer, and Wallets. You can also apply a coupon that you might receive from The Engineer store or redeem The Engineer store points that you have earned from your previous purchases.
Cash on Delivery is offered theengineerstore.in and it is location dependent. Applicability of COD is determined by our system once you enter the pin-code of your area. Also the COD service is chargeable (Rs.25). It is charged by the shipping company for cash handlings.
Once you place a COD order, our executive will call you to confirm your order only after which your order will be processed.
It is best to prepay your order and buy confidently.
It is understandable that a customer will have some technical query before making any purchase on theengineerstore.in.
No worries, we are there to answer your technical queries.
What customer needs to do?
Submit a ticket mentioning
1. Product code/SKU--->It is found on the product page.(just on the right hand side of the product image)
2. Brief description of your query.
Once we receive your query, we will get back to you soon with the possible answers.
Please submit a ticket with all the details of your requirement and we will be providing you with the quote for the same right away.If the SKUs of the products from theengineerstore.in are mentioned then it would be a lot easier to process your requirement. Please make sure to cover below point
1. Name which should appear on quotation with address.2. Required product and quantity
It may happen that the sale of some particular products is faster than the others and may soon get out of stock. Our restocking time generally alters from 3 days to 1 month depending upon the product category. If you still want to know about the restocking time,
Submit a ticket mentioning1. Product code/SKU--->It is found on the product page.2. Brief description of your query.Once we recieve your query, we will get back to you soon with the possible answers.
It happens sometimes, In such cases the money is neither with us nor with the bank but if we receive your money without order, we will refund it within 2-3 working days. Rest assured, the money will come back to your bank account after 10-15 working days once the payment reconciliationhappens at bank's end.
If the money still does not reflect in your bank account, contact us and we will get back to you
What customer needs to do?
Submit a ticket mentioning1. Name of the customer2. Email ID used at the time of placing order.3. Any reference number of transaction that you received from bank.